Service & Support Warranty

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Warranty

  1. All units are guaranteed for 1 year parts and labor. Please check warranty card.
  2. All units are guaranteed for Normal use. Overuse or abuse may void your warranty. Ask for details.
  3. Some parts have to be replaced after one year, sometimes after a certain amount of laser shots, IPL pulses or Time of usage, etc...
  4. ALWAYS USE DISTILLED WATER. ALWAYS USE A SURGE PROTECTOR BEFORE PLUGGING UNIT. A SPIKE SUPPRESSOR IS NOT A POWER BAR.
  5. Always allow 24 hours before plugging your unit after delivery.
  6. All customers have to send, email or call Comfort Service Department to give a Monthly meter reading of the total counters of their units in order to keep the warranty active.
  7. Always check the perfect condition of your machine at delivery. If any problem, fill out a claim and Advise Comfort with the claim number.
  8. IPL hand-pieces covered under a Limited warranty. YAG hand-pieces not guaranteed. Please check fuses and check troubleshooting section in your user manual before sending back your unit.
  9. Never send back unit without an RMA (Return Materiel Authorization) number provided by Medicam Service Department.
  10. Make sure that your breakers in your electric panel is compliant with our requirements. Always use spike suppressors to prevent power surge. Always use a dedicated circuit to plug your unit.
  11. Please read carefully the warranty conditions and limitations at the end of the page.
  12. An invoice will automatically be sent out for and extended warranty at the end of the 8 month of the initial warranty. You will have the option to approve it or not but keeping your unit under warranty will certainly be the best choice you can make. Your unit will be 100% covered under warranty for a normal use and the extended warranty will allow you to benefit from the upgrade program for an additional year.
  13. FOR SERVICE, PLEASE CALL 0086-180-05600423

Next steps

  • *Our Equipments have ISO13485 and Medical CE1023.

    Begins manufacturing aesthetic equipments from 2002 and develops product line to medical aesthetic equipment, home beauty devices and cosmetics nowadays. Based on perennial researching IPL, RF, Lasers, Ultrasound, Current and Vacuum technologies for hair removal, skin rejuvenation, slimming treatments and so on, Devotes to offering people a scientific, healthy, fashionable beauty lifestyle.

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    0086 574-88150125

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